1. General Refund Policy
   At Global Traveler, we strive to provide exceptional concierge services, ensuring a seamless and stress-free travel experience. Due to the nature of our services, all purchases are considered final. However, we understand that unforeseen circumstances may arise, and we are committed to reviewing refund requests on a case-by-case basis.

2. Eligibility for Refunds
   Refunds may be considered under the following circumstances:

• If a service is canceled by Global Traveler due to operational constraints or unavailability.
• If a booking error occurs due to a system failure or technical issue on our end.
• If the service provided was significantly different from what was booked.

Refund requests must be submitted within 48 hours of the scheduled service date.

3. Non-Refundable Situations
   The following cases are not eligible for refunds:

• Customer-initiated cancellations that do not comply with the cancellation terms.
• Failure to provide the necessary travel details or documentation leading to service denial.
• No-shows or late arrivals that result in an inability to deliver the service.
• Services that were completed as scheduled.

4. Refund Process
   To request a refund, please contact our customer support team at customerservice@globaltraveler.us.com with the following details:

• Full Name
• Booking Reference Number
• Reason for the Refund Request
• Supporting Documents (if applicable)

Once the request is received, our team will review it within 7 business days. If approved, the refund will be processed to the original payment method within 10-15 business days, depending on the financial institution.

5. Modifications and Cancellations
   Customers may modify or cancel their bookings in accordance with the cancellation policy provided at the time of booking. Some modifications may incur additional fees based on the type of service booked.

6. Contact Information
   For any inquiries regarding refunds or service issues, please contact us at:

• Email: customerservice@globaltraveler.us.com
• Phone: +1 (407) 641-3729

We appreciate your trust in Global Traveler and are committed to providing top-tier concierge services worldwide.